Products / Projects
As the transit industry strives to improve operational efficiencies, technology is increasingly
being used to improve customer service and on-line performance. The Customer Assistance System (CAS)™ is a web-based application that allows transit agencies to more effectively address customer-related issues. CAS™ is cost-effective and easy to use, allowing transit agencies to more efficiently evaluate and monitor customer complaints.
- Accessible from any location via the Internet.
- Tracks all actions taken on an issue from creation to closure, including issue response and resolution.
- Utilizes e-mail as a communication medium to address and resolve customer issues.
- Utilizes priority e-mail alerts to address time sensitive issues.
- Allows the set up of different levels of user security for information retrieval.
- Enables customers to directly register complaints via the Internet.
- Integrates with external contract vendors connected to the issue process.
- Improves customer service by reducing the resolution time of customer issues.
- Enhances communications between different departments.
- Paperless process, no more redundant data entry.
- Allows senior management visibility into customer issues through in depth management reporting.
- Effectively identifies and addresses problems related to employees, education, general training and policy issues.
"Customers have reported greater satisfaction with prompt responses to their concerns. Initiating CAS at the RTA has translated into savings for the agency." Linda Stover, Regional Transportation Authority, Corpus Christi, TX
National Transit Database )
